Drukarnia Innova
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Terms of Service of the website - Innova Printing (innovadruk.pl)

§1. General Provisions

1. These Terms of Service define the rules for providing services electronically and concluding distance contracts by the company:

BL17 Group Borys Lenartowicz
Sole proprietorship
al. Solidarności 117, 00-140 Warsaw, Poland
VAT EU: PL8952074843
e-mail: info@innovadruk.pl

hereinafter referred to as the "Service Provider" or "Seller".

2. The Service Provider conducts business activities in the field of printing services intermediation (print), marketing and creative services, and sales of advertising products through the website available at innovadruk.pl.

3. Whenever the Terms refer to:

  • Client – means a natural person, legal entity, or organizational unit without legal personality that uses the Service Provider's services;
  • Consumer – means a natural person entering into a legal transaction with the Service Provider not directly related to their business or professional activity;
  • Order – means the Client's declaration of intent to conclude a distance contract;
  • Product – means goods or services offered by the Service Provider.

4. Use of the Website requires acceptance of these Terms of Service.

§2. Orders and Contract Conclusion

1. Orders can be placed through the Website, email, or telephone.

2. A condition for placing an Order is correctly filling out the order form.

3. After placing an Order, the Client receives confirmation of order acceptance at the provided email address.

4. The Service Provider reserves the right to refuse order fulfillment in case of:

  • provision of false or incomplete data by the Client;
  • inability to contact the Client;
  • graphic files non-compliance with technical requirements;
  • order content violating laws or third-party rights.

5. Prices listed on the Website are net prices. VAT is added to prices.

§3. Printing Services

1. The Service Provider provides printing services based on graphic files delivered by the Client.

2. The Client bears full responsibility for the content and technical quality of delivered files.

3. The Client acknowledges that colors displayed on a monitor (RGB) may differ from colors obtained in print (CMYK).

4. The Service Provider applies printing standards compliant with ISO 12647-2.

5. The following production tolerances are acceptable:

  • print run differences: ±5%;
  • cutting dimension differences: ±1 mm;
  • color registration differences: ±0.2 mm.

§5. Payments and Delivery

1. Payment for the order can be made:

  • by bank transfer to the Service Provider's account;
  • through an online payment system;
  • on delivery (cash on delivery) – for selected products.

2. Payment term is 7 days from the invoice date.

3. Delivery is carried out by courier company to the address indicated by the Client.

§6. Complaints and Warranty

1. The Service Provider undertakes to deliver Products free from defects.

2. Complaints should be reported immediately, no later than 7 days from the date of receiving the shipment.

3. A complaint should include:

  • Client's data;
  • order or invoice number;
  • defect description with photographic documentation;
  • complaint request.

4. The Service Provider will consider the complaint within 14 days of receiving it.

§11. Final Provisions

1. In matters not regulated by these Terms, the provisions of Polish law shall apply.

2. Any disputes arising from contracts concluded based on these Terms shall be resolved by the court competent for the Service Provider's registered office.

3. The Service Provider reserves the right to amend these Terms.

4. These Terms come into force on December 12, 2025.